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Setting Client Expectations
Like all relationships, navigating the client-lawyer dynamic can be tricky. It’s much easier if you set client expectations from the get-go. “Early in my career,” writes Small Firm Innovation’s Jeffrey...
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Combat Silos in Your Law Firm
Successful relationships—especially business relationships—require good communication. That’s why the silo mentality where different departments, teams or individuals cannot (or will not) share...
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Drain ‘Emotional Abscesses’ to Heal Upset Clients, Colleagues
Sometimes you just gotta let people vent. That’s the advice of business psychiatrist Mark Goulston, M.D., who writes in a recent HBR post that in order for “wounded” clients or colleagues to heal and...
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